Q1
Walk me through the last time you made a major purchase online — what stood out about the experience?
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Submission
Anonymous
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Q2
When you're shopping online, what makes you trust a brand you've never bought from before?
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Q3
Tell me about a time an online checkout frustrated you. What happened, and what did you do?
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Q4
How do reviews and ratings influence your decision — be honest, do you actually read them?
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Q5
If you could change one thing about how online shopping works today, what would it be?
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