Submission

Anonymous

Status: in_progress

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Q1

Walk me through the last time you made a major purchase online — what stood out about the experience?

Signals timeline

stressfrustrationuncertaintyhesitationagreementconfidenceinterestconfusion
Transcript

out and fix it. But when things look OK on my site and the payment still fails, that's very frustrating to me. And I'm very frustrated when a payment fails because of something that's not obviously obvious to me. If there are some things like, I don't know, card limits or whatever that have been have been reached, I want to be notified of that so I can go in and try to make this five days available. And at this point, the best timing to go is 5am so then there's no n occurrence of like four hours or eight hours waiting for the expiration of that payment. And that's fine. And that itself is that it will depend on the pistons. Um, have been reached. I want to be notified of that so I can go in my banking app and figure that out and fix it. But when things look okay on my side and the payment still fails, that's very frustrating to me. And I'm very frustrated when a payment fails because of something that's not obviously obvious to me. If there are some things like, I don't know, card limits or whatever that have been, um, have been reached, I want to be.

Q2

When you're shopping online, what makes you trust a brand you've never bought from before?

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Q3

Tell me about a time an online checkout frustrated you. What happened, and what did you do?

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Q4

How do reviews and ratings influence your decision — be honest, do you actually read them?

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Q5

If you could change one thing about how online shopping works today, what would it be?

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